Covid-19 Changes

In order for us to re-open in a safe manner we have adapted some of the ways in which we do things at Moss Grove Organic.

For the moment all breakfasts will be room service only as the lounge and kitchen area will not be open to our guests.

We have streamlined our breakfast menu in order for it to be served on a tray to your room. We will continue to cater to your dietary requirements so please let us know in advance if you have any specific requests. If you would prefer not to have room service breakfast during your stay, we can offer a breakfast take away option also.

All of our in-room information and magazines have been temporarily removed from the bedrooms and any necessary information will be sent to you electronically on check-in.

During this time, we are going to be using ‘non-organic’ cleaning products. If you would like further information on our products please do not hesitate to ask. We have to put the safety of guests and staff as priority and therefore will be using anti-viral and anti-bacterial products. We foresee this being in the short term but will we closely follow the guidance.

Rooms will be fully serviced prior to your stay following strict protocol. Staff will not enter your room during your stay. If you need any in room products there will be card which you can leave on a daily basis outside your room stating anything you may require.

We have introduced sanitising of high traffic areas including door handles, corridors and the entrance hall.

If you are booking to stay in the suite with the hot tub, you can be assured that the hot tub will be fully serviced and sanitised with clean water for each and every booking.

At the time of booking the full payment will be taken if staying within the forthcoming two months. We will be doing this to reduce the amount of card transactions in house and contact within the reception area.

On check out you will simply drop your room key by reception into a sanitised container.

We want our guests to have a safe and enjoyable experience whilst staying at Moss Grove Organic and will be doing our upmost to ensure this.